FAQ

Do I need an appointment to try on gowns?

Yes, you do need to make an appointment to try on any gowns in store. This is so we can have a fitting room and a Stylist available to help you. Please call or come into the Studio to make an appointment.

 
What appointments are available?

First Bridal Try-on

For your first try-on there is a $50 charge. Allow up to an hour and a half. During this appointment the Stylist will assist and provide advice on the garments you try on. There is no charge for future try-on appointments within 6 months of first appointment. If you find your gown and pay the deposit required, we will waive the try-on fee.

Bridal Retry

This is a great opportunity to revisit your shortlist or invite someone special to help make your decision. If you have returned within 6 months of your original appointment then these appointments are complimentary and are booked for an hour.

Bridesmaid Try-on

Dependent on your party size, up to an hour and a half allows your bridal party to try our selection of Bridesmaids dresses. The $50 charge is once again waived if you purchase. Want to show the girls your gown at this appointment? Just let us know when you book in!

Alteration Fitting

These complimentary appointments are usually part of a series of three, the only charges come from work commissioned or accessories purchased. Fittings range from half an hour to an hour and a half.

Who should I bring to my appointments?

We ask that you limit your guests to 2-3 people at any appointment. This limitation is partially to do with space at the Studio but mostly to create a positive experience for the bride. Too many outside opinions, while they may be constructive, can actually shadow the bride's vision.

Can I take photos of the gowns I am trying on?

Unfortunately, as per conditions by our designers to protect their designs, photos are not allowed during the try-on process. Only once you have purchased your gown are photos permitted, allowing you to pick accessories, hair and make-up etc. Often we can also provide fabric samples to match colours throughout your wedding. We kindly ask that your guests respects our policies.

Am I buying a genuine product?

We take pride at the Bridal Studio in only stocking high quality garments. Our designers only ship their products to Authorised Retailers. The designs are intellectual property belonging to the respective brand and therefore if you purchase the same design from an unauthorised retailer, then you are ordering a counterfeit product from a company that is breaching international copyright laws. The brands we represent are well established in the global market and have good track records.

 
I have found my gown! What happens now?

Congratulations, the hard part is over!

Ordering your gown takes around 4.5 months unless rush charges or customisation have been added. It is recommended to have the gown here at least 6 weeks before the wedding day to allow time for alterations.

A 50% deposit will secure your gown. Payment options can be provided.

Are there gowns that can be purchased off the rack?

The collection Bridal Samples For Sale are some of the gowns available for immediate purchase. Sometimes there are more styles available however photos can be limited so it is best to come in to the Studio to view our full collection.

 
What size do I order?

Basically, leave that to us! Double check your gown is available in your size as not all gowns can be created in all sizes. To show which gowns are available above size 22, select Curvy Bridal in the filter. While these gowns are more flexible with their sizes, only the gowns that say in-store sample gown in a Curvy Bridal size are available in store to try on at this size. We can always try something similar if we don't have a certain gown close to your size. Please note that formal wear sizing are not the same as street sizing; don't be alarmed when you do not fit your usual size.

 
What if my gown needs alterations?

We are lucky to have our own in-store Seamstress and Creative Team. They are available to make sure your gown is perfect from fitting, to straps and hems. Perfect your gown to your personal liking with changes such as lace or beading. Any alterations are an additional price to the gowns and will be charged separately on completion of the commissioned work.

What do I wear under my gown?

This all depends on your gown. We can advise you on your best options during your appointment however for more details about shape-wear check out this link to the Pretty Happy Love blog from Essense of Australia!

 
Christmas and New Year Hours

Sunday 22nd Dec – Thursday 26th Dec  - CLOSED

Friday  27th Dec: 10am – 5pm

Saturday 28th Dec: 10am – 4pm
 

Sunday  29th Dec – Thursday  2nd Jan- CLOSED

Friday 3th Jan  – 10am-5pm 

(Back to normal)

 
 

The Chancery Building

12 Ashley Street

Palmerston North 4410

PO Box 12037

PHONE 06 357 4923

STUDIO HOURS:

Monday - Closed 
Tuesday - 10am -5pm 
Wednesday - 10am-5pm 
Thursday - 10am-7pm 
Friday - 10am-5pm 
Saturday - 9am-4pm 
Sunday - Closed

CALL FOR AN APPOINTMENT

06 3574923

The Chancery Building

12 Ashley Street

Palmerston North 4410

PO Box 12037

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